Terms & Conditions
Our ultimate goal is your satisfaction and with that in mind we make every effort to offer you the best products, prices and service. Please take a minute to review our policies which provide important details important to your purchase.
Payment Method
We accept Visa, MasterCard, Amex and Paypal. You do not require a Paypal account. We do not accept COD orders. For the customer’s protection, all information on the order sheet, such as credit card holder’s name, card number, billing and shipping address and phone number is subject to verification prior to processing any order. This is to prevent fraud and the unlikely use of a credit card without the cardholder’s permission.
Lowest Price Guarantee
To further enhance your shopping experience, we offer a lowest price guarantee for 30 days from the date of purchase on any advertised price from one of our online competitors on the same product. Even better, we will offer a further 5% rebate below this price. Simply send a copy of your Productiva invoice to info@prodoctiva.com with the associated link to the competitor’s website and we will promptly issue a credit directly to your account.
Return & Exchanges
Damaged goods:
Although our shipping team makes every effort to avoid shipping damages, should you receive a package which appears damaged, PLEASE DO NOT OPEN THE INSIDE PACKAGING and email us your contact information at info@prodoctiva.com and a Prodoctiva representative will contact you within twenty four hours to instruct you on the proper procedures to follow.
Shipping errors:
Should you receive an item different than the one you ordered, PLEASE DO NOT OPEN THE INSIDE PACKAGING and send us an email at info@prodoctiva.com and a Prodoctiva representative will contact you within twenty four hours to instruct you on the proper procedures to follow.
Defective Items:
All products sold by Prodoctiva come with a valid one-year warranty from the manufacturer. We offer a replacement policy for any defective product for up to 30 days from delivery of the product. Items may be repaired or replaced at our discretion with the same or manufacturer’s equivalent model only. All returns must be freight prepaid and the replacement will be shipped back to you freight free to you.
Other Returns:
Upon receipt of the merchandise, please inspect the product carefully and should you find that the product does not meet your expectations, or satisfaction, please contact us immediately at info@prodoctiva.com. In the unlikely event that we cannot find a suitable resolution, we offer a Returns & Exchange Policy which allows you to return or exchange any product up to fourteen days from date of invoice on your order.
No returns on:
- Blister-packed items once opened
- Software that is opened, registered or installed
- Ear buds
- Consumables such as batteries, cassettes, digital memory, ear buds etc., if packaging has been opened
All returned merchandise must be unregistered, in complete original manufacturer's packaging, same condition as sold, with all accessories, literature, instructions, documentation and blank warranty cards. Otherwise we will charge a 10% restocking fee based on the value of the item, as they are received by us.
Warranties
Productiva offers the full manufacturer’s warranty on all the products it sells. The complete warranty is included with the product and covers repair or replacement of any defective parts. All new products carry a minimum one-year warranty direct from the manufacturer.
Warranty Disclaimer and Limitation of Liability:
Prodoctiva expressly disclaims all warranties, either expressed or implied. Including any implied warranty of merchantability or of fitness for a particular purpose. Prodoctiva shall have no liability to anyone for incidental or consequential damages or any other liability, loss or damage arising out or related to the purchased merchandise. We are not responsible for system down time, lost data, etc. the disclaimer by Prodoctiva in no way affects the terms of a manufacturer's warranty.
Product Availability
Although Prodoctiva makes every effort to maintain an ample inventory, manufacturers are constantly updating their products and can sometimes be backordered on certain items. Therefore we cannot guarantee availability of particular products. However, in the event that we are unable to replenish the stock due to discontinuance or a backorder from the manufacturer, we will immediately advise you by email of the issue and offer you a comparative product at no obligation to you.
We sincerely hope that you enjoy your shopping experience with us.